Shipping policy

Shipping Policy

Last updated: July 15, 2026

Thank you for shopping with Bloom Hair Wellness. This Shipping Policy explains how orders placed through mybloomroutine.com are processed, shipped, tracked, and delivered.

Order Processing

Orders are processed Monday through Friday, excluding federal holidays.

Orders are generally processed within 1–3 business days. Orders placed on weekends or holidays will begin processing on the next business day.

During sales, launches, holidays, or periods of high order volume, processing may take longer. Customers will be contacted by email if a significant delay affects their order.

Processing time is separate from the shipping carrier’s delivery time.

After processing, estimated transit times depend on the shipping option selected at checkout:

Economy: 5–8 business days
Standard: 3–4 business days
Express: 1–2 business days

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, incorrect addresses, or other circumstances outside our control.

Shipping Destinations

Bloom Hair Wellness currently ships to valid residential and commercial addresses within the United States.

We do not currently offer international shipping.

We do not ship to freight-forwarding addresses unless approved in advance.

Shipping Rates

Shipping charges and available delivery options are displayed at checkout. Bloom Hair Wellness currently offers free Economy shipping on qualifying U.S. orders of $75 or more. Other available rates may include Economy shipping starting at $4.90, Standard shipping starting at $6.90, and Express shipping for qualifying orders. Exact rates depend on order value, package weight, and the option selected at checkout.

Estimated Delivery Times

Estimated delivery times are displayed at checkout when available.

Delivery estimates begin after the order has been processed and transferred to the shipping carrier. They do not include order-processing time.

Delivery dates are estimates and are not guaranteed. Carrier delays may occur because of weather, holidays, transportation disruptions, incorrect addresses, or other circumstances outside Bloom Hair Wellness’s control.

Order Tracking

When an order ships, the customer will receive a shipping-confirmation email containing tracking information when tracking is available.

Tracking information may take up to 24–48 hours to update after the carrier receives the package.

Customers should check their email address, including their spam or junk folder, for shipping and tracking notifications.

Accurate Shipping Information

Customers are responsible for entering a complete and accurate shipping address during checkout.

Before submitting an order, please verify:

  • the recipient’s full name;
  • street address and apartment or unit number;
  • city, state, and ZIP code;
  • and email address.

Bloom Hair Wellness is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Address Changes

To request an address correction, email hello@mybloomroutine.com as soon as possible.

We will make a reasonable effort to update the address before shipment, but we cannot guarantee changes after an order has been submitted.

Once an order has been shipped, Bloom Hair Wellness may be unable to redirect or change the delivery address.

Packages Marked as Delivered

When carrier tracking shows that a package was delivered but the customer cannot locate it, the customer should:

  1. Verify that the shipping address on the order is correct.
  2. Check around the delivery location, mailbox, porch, building office, and other secure areas.
  3. Ask household members, neighbors, or building staff whether they accepted the package.
  4. Allow one additional business day, as some carriers mark packages delivered shortly before final delivery.
  5. Contact the shipping carrier with the tracking number.

If the package is still missing, email hello@mybloomroutine.com so we can review the order and provide reasonable assistance.

Bloom Hair Wellness does not guarantee replacement or reimbursement for packages confirmed as delivered to the address supplied during checkout.

Lost or Delayed Packages

If tracking has not updated for an extended period or the shipment appears lost in transit, contact us at hello@mybloomroutine.com.

Please include:

  • your full name;
  • order number;
  • shipping address;
  • and tracking number, if available.

We may ask the shipping carrier to investigate. Carrier investigations and claim decisions may take additional time.

Damaged Packages or Incorrect Items

Inspect your order as soon as it arrives.

If an item arrives damaged, defective, or different from what you ordered, email hello@mybloomroutine.com within 7 days of delivery.

Include:

  • your order number;
  • a description of the problem;
  • clear photographs of the item;
  • photographs of the packaging and shipping label;
  • and any other information requested to review the issue.

Do not discard the item or packaging until we have completed our review.

Approved damaged or incorrect-item claims may be resolved through a replacement, store credit, or refund, depending on the circumstances and available inventory.

Returned-to-Sender Packages

A shipment may be returned to Bloom Hair Wellness because of:

  • an incorrect or incomplete address;
  • an unclaimed package;
  • refusal of delivery;
  • multiple unsuccessful delivery attempts;
  • or another carrier-related issue.

If a package is returned to us, we will contact the customer when possible.

Additional shipping charges may apply if the customer requests reshipment due to an incorrect address, refusal, or failure to collect the package.

Original shipping charges may not be refundable.

Order Changes and Cancellations

To request an order change or cancellation, email hello@mybloomroutine.com immediately.

We cannot guarantee that an order can be changed or cancelled after it has been submitted. Orders that have already been processed, packed, or shipped cannot normally be cancelled.

After shipment, the order will be handled according to our Refund Policy.

Shipping Promotions

Free-shipping offers and other shipping promotions apply only during the dates and under the terms stated in the promotion.

Promotions may be limited by:

  • order value;
  • eligible products;
  • destination;
  • promotional code;
  • or campaign period.

Expired promotions will not be applied retroactively.

Contact Bloom Hair Wellness

For questions about shipping, tracking, or delivery, contact us by email:

Business name: Bloom Hair Wellness
Email: hello@mybloomroutine.com
Location: Waterloo, Iowa 50701, United States
Customer-support hours: Monday–Friday, 9:00 AM–5:00 PM Central Time

We aim to respond to customer-support emails within two business days.