Return and Refund Policy

Last updated: July 15, 2026

Thank you for shopping with Bloom Hair Wellness. We want customers to understand our return and refund process before making a purchase.

30-Day Return Window

You may request a return within 30 calendar days of delivery.

To qualify for a return, the product must meet the eligibility requirements described below. Return requests submitted after the 30-day period may not be accepted.

Return Eligibility

Hair Wellness Supplements

For health, safety, and product-integrity reasons, supplements are eligible for return only when they are:

• unopened;
• unused;
• in their original packaging;
• and sealed in the same condition in which they were received.

Opened bottles, bottles with broken seals, and partially used supplements are not eligible for return unless the product arrived damaged, defective, or incorrect.

Ritual Mugs and Other Accessories

Mugs and accessories must be:

• unused;
• unwashed;
• undamaged;
• and returned in their original packaging.

Items showing signs of use, washing, damage, or wear are not eligible for return.

Bundles and Sets

Bundles must generally be returned as a complete set.

For example, a vitamin-and-mug bundle or 90-day starter kit must include all bottles, accessories, packaging, and promotional items received with the order.

A partial return of a bundle may be declined or refunded based on the regular individual price of the items kept by the customer.

How to Request a Return

Before mailing anything back, email:

hello@mybloomroutine.com

Include:

• your full name;
• order number;
• item you wish to return;
• reason for the return;
• and photographs, when the item is damaged, defective, or incorrect.

We will review the request and send return instructions if it is approved.

Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return-shipping costs when returning an eligible item because of a change of mind, an accidental order, or another reason not caused by Bloom Hair Wellness.

Bloom Hair Wellness will cover reasonable return or replacement shipping when we confirm that an item arrived:

• damaged;
• defective;
• or different from what was ordered.

Original shipping charges are nonrefundable unless the order was incorrect because of an error by Bloom Hair Wellness.

We do not charge a restocking fee for approved returns.

Damaged, Defective, or Incorrect Orders

Inspect your order promptly after delivery.

Email hello@mybloomroutine.com within 7 calendar days of delivery if an item is damaged, defective, missing, or incorrect.

Please provide:

• your order number;
• a description of the issue;
• clear photographs of the product;
• photographs of the packaging;
• and a photograph of the shipping label.

Keep the product and all packaging until the claim has been reviewed.

Depending on the circumstances and available inventory, an approved claim may be resolved with:

• a replacement;
• a refund;
• or store credit.

Nonreturnable Items

The following items cannot be returned:

• opened or used supplements;
• products with broken safety seals;
• washed or used mugs;
• personalized or custom products;
• gift cards;
• items marked final sale;
• and items damaged after delivery through misuse or improper handling.

This does not limit assistance for products that arrived damaged, defective, or incorrect.

Sale and Promotional Items

Unless an item is clearly marked Final Sale, eligible sale and promotional items may be returned under the same conditions and within the same 30-day return window described in this policy.

Refunds are based on the amount actually paid after discounts, promotional codes, gift cards, or other adjustments.

Exchanges

We do not offer automatic direct exchanges.

The simplest process is to return an eligible item for a refund and place a new order for the preferred item.

Damaged or incorrect items may be replaced directly when approved and when replacement inventory is available.

Return Packaging and Tracking

Customers should package approved returns securely to prevent damage in transit.

We recommend using a trackable shipping method and retaining the receipt and tracking number until the return is completed.

Bloom Hair Wellness is not responsible for return packages that are lost, misdirected, or damaged before reaching us.

The return address will be provided after the return request is approved. Do not send returns to an address shown on a shipping label without first contacting us.

Refund Review

After an approved return is delivered to us, please allow up to 5 business days for inspection.

We will email you after the item has been reviewed and let you know whether the refund has been approved.

If the returned item does not satisfy this policy, the refund may be denied or reduced to account for missing, used, or damaged contents.

Approved Refunds

Approved refunds will be issued to the original payment method.

After we process the refund, the customer’s bank or card provider may require additional time to post the funds to the account. Shopify notes that refunds are returned to the original payment method rather than to a different card or account.

Please allow approximately 5–10 business days after approval for the refund to appear, although timing varies by financial institution.

Shipping charges are not refunded except when required by law or when Bloom Hair Wellness made an error with the order.

Order Cancellations

Email hello@mybloomroutine.com as soon as possible to request a cancellation.

We will make a reasonable effort to cancel an order before it is processed or shipped, but cancellation is not guaranteed.

Once an order has been processed, packed, or shipped, it can no longer be cancelled and must follow the return process described above.

Orders That Cannot Be Fulfilled

If Bloom Hair Wellness cannot ship an ordered product, we will cancel the unavailable item and issue the appropriate refund.

Under the FTC’s mail and internet order rules, when merchandise cannot be shipped and the customer does not agree to a delay, the seller must provide a prompt refund rather than only store credit.

Chargebacks and Payment Disputes

Please contact us before opening a payment dispute so we have an opportunity to investigate and resolve the issue.

Opening a chargeback does not remove the customer’s obligation to return merchandise when a return is required.

Contact Bloom Hair Wellness

For return, refund, cancellation, or order-related questions, contact:

Business name: Bloom Hair Wellness
Email: hello@mybloomroutine.com
Location: Waterloo, Iowa 50701, United States
Customer-support hours: Monday–Friday, 9:00 AM–5:00 PM Central Time

We aim to respond within two business days.